Jasiyo ("we", "us", "our") operates the Jasiyo ISP Billing System, a software-as-a-service (SaaS) platform designed to help Internet Service Providers (ISPs) manage billing, customers, network provisioning, and operations.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use Jasiyo through our website and platform (the "Service").
By using Jasiyo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect different types of information depending on how you interact with the Service:
1.1 Information You Provide
- Account information (name, email address, company name, password)
- ISP and business details
- Customer data uploaded or managed by ISPs (e.g. customer names, contact details, billing information)
- Support requests and communications
- Payment and billing-related information (processed via third-party providers)
1.2 Information Collected Automatically
- IP address and device information
- Browser type and operating system
- Usage data (pages visited, actions taken in the app, timestamps)
- Log and diagnostic data for security and performance
2. How We Use Your Information
We use information to:
- Provide, operate, and maintain the Jasiyo platform
- Create and manage user accounts
- Process billing, subscriptions, and transactions
- Send transactional emails (e.g. account verification, password reset, notifications)
- Provide customer support
- Improve performance, reliability, and security of the Service
- Detect, prevent, and respond to fraud, abuse, or security issues
- Comply with legal obligations
3. Multi-Tenant & ISP Data Responsibility
- Jasiyo is a multi-tenant platform used by ISPs to manage their own customers.
- Each ISP is the data controller for their end customers' data.
- Jasiyo acts as a data processor for that data.
- We implement technical and organizational measures (including access controls and Row Level Security) to ensure each ISP can only access their own data.
- ISPs are responsible for ensuring they have the legal right to collect and process their customers' data.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share data with trusted third-party service providers only as necessary to operate the Service, such as:
- Hosting and infrastructure providers (e.g. database, cloud services)
- Email delivery services (for transactional emails)
- Payment and billing providers
- Security and monitoring services
These providers are only allowed to process data on our behalf and under appropriate confidentiality and security obligations. We may also disclose information if required by law, regulation, or legal process.
5. Data Security
We take security seriously and implement appropriate technical and organizational measures, including:
- Encrypted connections (HTTPS/TLS)
- Access controls and authentication
- Role-based and row-level access restrictions
- Secure infrastructure and managed cloud services
- Monitoring and logging for abuse and security incidents
However, no system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Comply with legal, accounting, or regulatory obligations
- Resolve disputes and enforce agreements
ISPs can export or delete their data according to the features available in the platform or by contacting support.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data (data portability)
To exercise these rights, please contact us using the details below.
If you are an end customer of an ISP using Jasiyo, you should contact your ISP directly, as they control your data.
8. Cookies and Tracking
We may use cookies or similar technologies to:
- Keep you logged in
- Improve performance and user experience
- Analyze usage and improve the Service
You can control cookies through your browser settings, but some features may not work properly without them.
9. International Data Transfers
Your data may be processed and stored in data centers located in different countries. We take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
- We will update the "Last updated" date
- Significant changes will be communicated through the Service or via email
- Your continued use of the Service after changes means you accept the updated policy.